Full-Time

Full-Time

Tessitura Operations Manager

Signature Theatre, one of New York's leading Off-Broadway theatres, seeks a full-time Tessitura Operations Manager.

Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, protected veteran status, gender identity or expression, familial status, sexual orientation.  

The Tessitura Operations Manager will provide leadership to the organization in its use of the Tessitura CRM software. This position reports directly to the Director of Marketing and Audience Services and will be a vital member of the team in ensuring proper utilization and growth of data-driven initiatives. The Tessitura Operations Manager will interact closely with all departments, mainly Marketing, Development, Ticket Services and Finance, in establishing best-practices for effective uses of Tessitura.

Responsibilities include, but are not limited to:

  • Lead all Tessitura efforts throughout the organization
  • Interpret analytics and provide data-driven business solutions
  • Project manage and troubleshoot Tessitura upgrades, oversee database infrastructure and provide technical support and administration
  • Facilitate generation of lists, advanced data extractions, custom reports and ad hoc queries
  • Provide decision support for management on marketing and development strategies, through automating daily tasks and creating custom reports
  • Maintain and monitor style guides and standardization for data entry
  • Consult all departments, gather user requirements for new initiatives and business process and recommend best use of Tessitura to support these initiatives
  • Verify the accuracy of system data and monitor resolution of data faults
  • Support third party applications that interface with Tessitura including Web API, Artifax Event, T-stats, WordFly, and N-Scan
  • Develop and document processes and procedures to educate and train staff and inform IT support
  • Function as an active member of the wider Tessitura community, staying up-to-date on industry trends and practices and advising the organization accordingly (including attendance at the annual Tessitura Conference)
 

Candidates should possess a college degree in a related field or have comparable professional experience in IT or data systems management. Minimum 2 years of experience with progressive responsibilities as an advanced Tessitura user, working directly with end users, is strongly preferred. Proficiency with Microsoft SQL Server and SQL Server Reporting Services, writing SQL queries and stored procedures is preferred.

This is a full-time, salaried position with benefits. Salary commensurate with experience. Preference is given to candidates who have demonstrable experience advocating for equity, diversity, and inclusion.

Please email cover letter, resume and references to careers@signaturetheatre.org with ‘Tessitura Operations Manager’ in the subject line. No phone calls, please. 

Signature Theatre is an Equal Opportunity/Affirmative Action Employer. 
 

Security Officer

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking an experienced, organized, detailed Security Officer for our Frank Gehry-designed, 75,000 square foot center comprising three theaters, two rehearsal studios, a public lobby with a café and bookstore, and administrative offices.

Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, protected veteran status, gender identity or expression, familial status, sexual orientation. 

Reporting to the Security Supervisor and to Facilities Management, the Security Officer assists in overseeing all aspects of the Center’s safety and security needs, ensuring the building runs efficiently and in compliance with policies, procedures and codes. The Security Officer will assist with on-boarding, supervising and training security vendor officers.

Responsibilities include:

  • Open the Center at beginning of building operations
  • Secure building at the end of operations
  • Carry out security bag check
  • Tour mechanical rooms and all doors, inspecting equipment, and access points
  • Reporting all security and safety concerns to Security Supervisor /Facilities Management
  • Responding immediately to emergencies to provide necessary assistance to employees and guests, while also communicating with Security Supervisor /Facilities Management
  • Patrolling public premises regularly to maintain order and establish presence
  • Directing and escorting deliveries, vendors and guests around the Center
  • Managing keycard, security CCTV, security tracking systems
  • Assisting with supervising outside venders Officers
  • Assisting with enforcing security policies and procedures.
  • Assisting with the coordination between Security Vendor Officer and Signature Theatre
  • Attending monthly security meetings
  • Building relationships with the neighborhood NYPD and FDNY sectors
 

Required Certifications:

  • Valid New York State Department of State Security Guard License

Desired Certifications:

  • CPR, AED, and First-Aid
  • Indoor Place of Assembly Safety Personnel (FDNY F-03)
  • Supervision of Fire Alarm Systems and Other Related Systems (FDNY S-95)
  • Active shooter training

Desired Skills and Qualifications:

  • Minimum four years’ experience in a security supervisor role
  • Customer-service experience
  • Knowledge of CCTV systems
  • Knowledge of NY fire safety codes and laws
  • Knowledge of Building Fire suppression systems
  • Demonstrated written and verbal communication skills
  • Comfort with MS Excel, Word and Office
  • Theater venue experience preferred
 

Preference is given to candidates who have demonstrable experience advocating for equity, diversity, and inclusion.

This is a full-time hourly (non-exempt) position. Must be available to work evenings and weekends. Hourly compensation. Benefits include health, dental and vision insurance, plus FSA and 401(k). Please email cover letter, resume and references to careers@signaturetheatre.org with ‘Security Officer’ in the subject line. No phone calls, please. 

Signature Theatre is an Equal Opportunity/Affirmative Action Employer.

 

We are currently hiring for the following position:

Pictured above: Josh Charles and Phillip James Brannon in Annie Baker's The Antipodes, photo by Joan Marcus.

Now At The Center