Full-Time

Full-Time

Facilities Manager

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a Facilities Manager to join the facilities team and report to the Director of Production and Facilities.

Applicants from populations underrepresented in the theatre field are strongly encouraged to apply.

The Facilities Manager oversees all aspects of operating and maintaining the center. Working closely with the administrative, production and rental departments to coordinate day-to-day operations and minor projects, The Facilities Manager ensures that facilities functions are incorporated effectively into the performance and events schedule while maintaining and emphasizing facilities policies and procedures. The center is not only home to Signature’s production but also rentals throughout the calendar year. In FY19, over 150 different productions and events rented space in the center. 

We are looking for someone who possesses: 

  • Minimum three years’ experience managing/assistant managing the operations of a large, multi-use facility
  • Excellent communication/ interpersonal skills to support smooth interactions with internal and external clients
  • Willingness to ask questions
  • Strong analytical and problem-solving skills and an eye to detail
  • Ability to convey technical information to a non-technical audience
  • Has knowledge of:
    • Automated BMS, CCTV, CMMS and trouble ticket systems
    • Mechanical, Electrical Plumbing (MEP) systems
    • HVAC systems
    • Building codes
  • Exposure to theatre/live performance operations preferred


Responsibilities Include:

  • Ensure the operation and maintenance of the center are in line with Signature Theatre’s mission while adhering to center procedures, policies, safety codes
  • Evaluate and effectively implement solutions to onsite technical issues with all center systems, including MEP, HVAC, CCTV and key card systems
  • Coordinate all external vendor and maintenance scheduling
  • Manage security team, maintenance personnel and on-site contractors
  • Work with Production, General Management and Rental departments to coordinate resources and address challenges pertaining to theatre production and operations
  • Ensure task lists for porters and cleaning are generated and work is completed
  • Develop and maintain vendor contracts
  • Create and manage budgets
  • Respond to off-hours emergencies, reporting on-site when required
  • Plan and manage construction projects as they arise
  • Manage key and keycard tracking systems
  • Schedule HVAC for all activities in the center


The salary for this exempt position is commensurate with experience. Benefits include group health, dental, and vision plans, as well as the opportunity to participate in tax-saving flexible spending, commuter and 401(k) plans.

Please email cover letter, resume and references to careers@signaturetheatre.org with ‘FACILITIES MANAGER’ in the subject line. No phone calls, please. 

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws. 

 

Digital Marketing Manager

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a Digital Marketing Manager to join the marketing team and report to the Director of Marketing and Audience Services.

Applicants from populations underrepresented in the theatre field are strongly encouraged to apply.

The Digital Marketing Manager oversees all of Signature’s digital channels and is responsible for the planning and execution of Signature Theatre’s email campaigns, paid and organic social media calendar, as well as for the creation of new website content. The position works in close partnership with the Director of Marketing to utilize industry best practices in marketing and communications strategy. 

Responsibilities Include, but are not limited to: 

  • Develop key messaging and content strategy aligned with marketing targets
  • Plan, create, and track internal email marketing campaigns
  • Execute strategic list segmentation for internal emails in Tessitura
  • Oversee the creation and execution of a weekly social media calendar
  • Facilitate and create content for paid digital campaigns on Facebook, Instagram, Youtube, Google Display Network, paid search and SEO with digital consultants
  • Monitor social media activity on Facebook, Twitter, Instagram, and YouTube, alongside members of the Marketing Department
  • Manage and create content for Signature’s website
  • Test web purchase path functionality for on sale and subscriber booking dates
  • Spearhead the development of new website functionality and website maintenance with web developers
  • Collect and analyze digital metrics for Signature’s emails, website and social media platforms
  • Develop and implement strategy for all digital signage at The Pershing Square Signature Center
  • Supervise Digital Media Associate on all video projects, and work to optimize media content for online distribution
  • Assist in editing content pieces for brand consistency, style, and grammar, alongside members of the marketing department
  • Measure and report performance of all digital marketing campaigns, and assess against goals
  • Stay up-to-date with developments and generate new ideas to engage audiences


Qualifications:

Candidates must have some experience with content management systems, as well as with email and social media content creation or management. Candidates should also possess a strong attention to detail, good writing, proofreading and interpersonal skills, as well as the ability to work independently, juggle multiple projects and meet deadlines. Knowledge of HTML, Wordfly, Kentico and Tessitura is a plus.

The salary for this non-exempt position is commensurate with experience. Benefits include group health, dental, and vision plans, as well as the opportunity to participate in flexible spending, commuter and 401(k) plans.

Please email cover letter, resume and references to careers@signaturetheatre.org with ‘DIGITAL MARKETING MANAGER’ in the subject line. No phone calls, please. 

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws. 

 

Director of Marketing and Audience Services

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a Director of Marketing and Audience Services to join the senior leadership team and report to the Executive Director.

Applicants from populations underrepresented in the theatre field are strongly encouraged to apply.

The Director of Marketing and Audience Services leads a team of 10 responsible for strategic planning and execution of all sales and communication efforts; printed and digital collateral; advertising, media and public relations plans; subscriber relations/events; web and digital media efforts; outreach and audience development; brand consistency and more. The position also oversees the Tessitura Operations Manager, the Box Office and Front of House staff, as well as the operations of the Bookstore and Cafe/Bar. 

SPECIFIC EXPECTATIONS: 

  • Manage Marketing and Audience Service budgets, including budgets for Signature Café and Bar and Signature Bookstore
  • Direct and manage all brand strategy initiatives, ensuring brand governance, consistency and quality
  • Develop all subscription, group sales and single ticket sales initiatives
  • Plan and execute all advertising and marketing campaigns for a diverse spectrum of programs and projects, including development of key art for Signature productions, creating and managing schedules and budgets, and supervising all media buys with various outlets including print, radio, television, outdoor, and digital
  • Plan all direct mail campaigns, including list exchanges and rentals
  • Develop targeted grassroots and community outreach initiatives in support of Signature’s programming and Signature Ticket Initiative
  • Oversee all printed and digital design projects with outside designers and printing vendors, including projects for the Development, Artistic and Rentals departments
  • Lead all audience development efforts, including market research and audience surveys
  • Liaise with outside public relations firm, collaborating on overall press strategy. Manage all press releases, coordinating with artists for press opportunities, onsite press events, photo shoots and press performances
  • Oversee all editorial content, including Playbill and dramaturgical show panels
  • Oversee all digital media initiatives, including photography, videography, and other recordings for artistic programs, historic content, and archival documentation.
  • Assisting with the development of rental business strategies, budget projections, and ongoing program development
  • Oversee all organic and paid social media initiatives and all eblast communications
  • Oversee maintenance and development of Signature’s website and ticketing systems
  • Develop and execute visitor research surveys and manage other related data points including generated impressions and attendance statistics. Report on Signature data as well as industry trends to management teams and stakeholders.
  • Co-executive produce all supplemental programs, including social events, pre and post-performance talks and lectures, panel discussions, etc.
  • Set pricing agenda, including strategizing and facilitating dynamic pricing initiatives and inventory management for all productions
  • Oversee all signage at The Pershing Square Signature Center, including digital signage
  • Direct all box office operations, including customer service
  • Direct front of house operations in support of both Signature and rental productions
  • Oversee the operation of Signature Café and Bar in partnership with café operator
  • Oversee the operation of Signature Bookstore, as well as merchandise development


CANDIDATE QUALIFICATIONS:

The ideal candidate will be a results-oriented professional who thrives in an intense, high-quality, fast-paced work environment. Specifically, s/he/they must have:

  • Significant track record of progressively responsible experience in marketing/advertising for not-for-profit institutions in the visual or performing arts
  • Comprehensive knowledge of marketing and communication concepts, practices, and techniques in all formats
  • Strong knowledge of sales, pricing and ticketing strategies
  • Successful experience developing and managing budgets, overseeing design and execution of marketing materials, and implementing marketing plans
  • Strong knowledge of print production process, media planning, buying, and performance analysis
  • Solid budget and ticket inventory management knowledge
  • Strong, creative eye for design
  • Hands-on self-starter who works well within a fast-paced environment and effectively manages multiple complex projects and meets multiple deadlines
  • Excellent interpersonal, verbal, written, and public relations skills including the ability to work seamlessly with staff at all levels
  • Flexible, collaborative work style, and the even temperament necessary to work directly with artists and accommodate artistic personalities
  • Knowledge of Tessitura and Abode Creative Suite is a plus
  • Experience in café and retail management is a plus
  • Genuine interest in the mission


The salary for this exempt position is commensurate with experience. Benefits include group health, dental, and vision plans, as well as the opportunity to participate in flexible spending, commuter and 401(k) plans.

Please email cover letter, resume and references to careers@signaturetheatre.org with ‘DIRECTOR OF MARKETING’ in the subject line. No phone calls, please. 

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws. 

 

Rentals Manager

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a Rentals Manager to support the booking and execution of rental events.

Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.  

The Rentals Manager position if a full-time position, starting immediately. Salary is commensurate with experience, and benefits include Health, Dental, Vision, FSA and a commuter plans as well as a 401(k) plan.  

Reporting directly to the General Manager, the Rentals Manager develops and stewards rental relationships from initial inquires through event completion.

Responsibilities include: 

  • Assisting with the development of rental business strategies, budget projections, and ongoing program development
  • Outreach to event planners and potential rental clients
  • Conducting ongoing venue research, comparison data, and related projects
  • Collaborating on rental marketing and promotional efforts
  • Responding to inquiries, conducting site tours, and providing information to renters about Signature’s space and amenities
  • Drafting event estimates and negotiating contracts
  • Managing rental and building events via Artifax, the organization’s facility management software
  • Tracking receipt of contracts, payments, insurance, production plans and schedules, marketing and display materials, and ticketing information
  • Communicating rental bookings and event details across Production, Facilities, Marketing and Audience Services departments, as well as the Signature Café and caterers
  • Establishing and maintaining relationships with external vendors
  • Assisting with other rental administrative duties, as needed


The ideal candidate will be a strong team player who works well under pressure, provides stellar customer service, and possesses great attention to detail with strong organization, written, and interpersonal skills. Professional experience in special event planning, rental or theatrical management, or other comparable experience and knowledge of the NYC corporate meeting/special events scene and industry contacts is desired. Familiarity with Artifax is a plus.

This is a full-time non-exempt position, eligible for overtime. Must be available to work evenings and weekends. Salary commensurate with experience. Benefits include health, dental and vision insurance, plus optional participation in FSA and 401(k) plans. Preference is given to candidates who have demonstrable experience advocating for equity, diversity, and inclusion.

Please email cover letter, resume and references to careers@signaturetheatre.org with ‘RENTALS MANAGER’ or ‘RENTAL MANAGER’ in the subject line. No phone calls, please. 

Signature Theatre is an Equal Opportunity/Affirmative Action Employer. 

 

Assistant Facilities Manager

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a motivated, detail-oriented Assistant Facilities Manager.

Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, protected veteran status, gender identity or expression, familial status, sexual orientation.  

Reporting to the Facilities Manager, the Assistant Facilities Manager assists in all aspects of operating and maintaining the center. The Assistant Facilities Manager supports the facilities, administrative, production, and rental departments with day-to-day operations and minor projects, working to ensure facilities functions are incorporated effectively into the performance and events schedule, while maintaining and emphasizing facilities policies and procedures.  

We’re looking for someone who possesses: 

  • Desire to help manage the operations of a large, multi-use facility
  • Strong communication/interpersonal skills and comfort interfacing with staff, leaders and vendors
  • Willingness to ask questions
  • Self-motivated with excellent problem-solving skills and an eye to detail
  • Ability to learn and convey technical information to a non-technical audience
  • Willingness to learn or has a basic knowledge of:
    • Automated BMS, CCTV (CMMS) trouble ticket systems
    • Building/mechanical, electrical systems (MEP)
    • Construction/MEP drawings
    • HVAC systems
    • Building codes
    • Microsoft Office Suite
    • Basic Electrical and Plumbing
  • Exposure to theatre operations preferred


Responsibilities Include:

  • Working with the Facilities Manager to ensure the operations and maintenance of the building are efficient and in compliance with policies, procedures and fires and safety codes.
  • Assisting with onsite technical issues for building/mechanical, electrical systems (MEP).: daily trouble response, problem solving, investigation and diagnosis, and corrections of system problems.
  • Coordinating external vendor and maintenance scheduling. Including HVAC, BMS, electrical systems, plumbing, security, elevators, waste, cleaning, and fire safety systems.
  • Assisting with the management of security team, maintenance personnel, and on-site contractors.
  • Working with Production, General Management and Rental departments to coordinate resources and address challenges pertaining to theatre productions and operations.
  • Generating and assigning tasks list to porter and cleaning staff.
  • Coordinating facilities day-to-day operations.
  • Managing invoicing system, including tracking, scanning, filing and organizing documents.
  • Responding to off-hours emergencies, reporting to the site when required.
  • Assisting in management of construction and other projects as they arise.
  • Coordinating and managing supply ordering.
  • Managing keycard, security CCTV, security tracking systems.
  • Scheduling HVAC for all activities in the building.


This is a full-time non-exempt position, eligible for overtime. Must be available to work evenings and weekends. Salary commensurate with experience. Benefits include health, dental and vision insurance, plus optional participation in FSA and 401(k) plans. Preference is given to candidates who have demonstrable experience advocating for equity, diversity, and inclusion.

Please email cover letter, resume and references to careers@signaturetheatre.org with ‘Assistant Facilities Manager’ in the subject line. No phone calls, please. 

Signature Theatre is an Equal Opportunity/Affirmative Action Employer. 

 

Security Officer

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking an experienced, organized, detailed Security Officer for our Frank Gehry-designed, 75,000 square foot center comprising three theaters, two rehearsal studios, a public lobby with a café and bookstore, and administrative offices.

Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, protected veteran status, gender identity or expression, familial status, sexual orientation. 

Reporting to the Security Supervisor and to Facilities Management, the Security Officer assists in overseeing all aspects of the Center’s safety and security needs, ensuring the building runs efficiently and in compliance with policies, procedures and codes. The Security Officer will assist with on-boarding, supervising and training security vendor officers.

Responsibilities include:

  • Open the Center at beginning of building operations
  • Secure building at the end of operations
  • Carry out security bag check
  • Tour mechanical rooms and all doors, inspecting equipment, and access points
  • Reporting all security and safety concerns to Security Supervisor /Facilities Management
  • Responding immediately to emergencies to provide necessary assistance to employees and guests, while also communicating with Security Supervisor /Facilities Management
  • Patrolling public premises regularly to maintain order and establish presence
  • Directing and escorting deliveries, vendors and guests around the Center
  • Managing keycard, security CCTV, security tracking systems
  • Assisting with supervising outside venders Officers
  • Assisting with enforcing security policies and procedures.
  • Assisting with the coordination between Security Vendor Officer and Signature Theatre
  • Attending monthly security meetings
  • Building relationships with the neighborhood NYPD and FDNY sectors
 

Required Certifications:

  • Valid New York State Department of State Security Guard License

Desired Certifications:

  • CPR, AED, and First-Aid
  • Indoor Place of Assembly Safety Personnel (FDNY F-03)
  • Supervision of Fire Alarm Systems and Other Related Systems (FDNY S-95)
  • Active shooter training

Desired Skills and Qualifications:

  • Minimum four years’ experience in a security supervisor role
  • Customer-service experience
  • Knowledge of CCTV systems
  • Knowledge of NY fire safety codes and laws
  • Knowledge of Building Fire suppression systems
  • Demonstrated written and verbal communication skills
  • Comfort with MS Excel, Word and Office
  • Theater venue experience preferred
 

Preference is given to candidates who have demonstrable experience advocating for equity, diversity, and inclusion.

This is a full-time hourly (non-exempt) position. Must be available to work evenings and weekends. Hourly compensation. Benefits include health, dental and vision insurance, plus FSA and 401(k). Please email cover letter, resume and references to careers@signaturetheatre.org with ‘Security Officer’ in the subject line. No phone calls, please. 

Signature Theatre is an Equal Opportunity/Affirmative Action Employer.

 
Pictured above: Josh Charles and Phillip James Brannon in Annie Baker's The Antipodes, photo by Joan Marcus.

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