Frequently Asked Questions
Season Membership FAQs
Ticket Services Hours
We are currently working remotely with a reduced staff. Our Ticket Services hours are Tuesday–Sunday 12:00pm–5:00pm. Our Box Office will be open only on performance days two hours before performances.
If you have any questions, contact Ticket Services at firstname.lastname@example.org (recommended) or call (212) 244-7529. If leaving a voicemail, please leave your contact information so we may return your call. We thank you for your patience during this time.
At the Center
Learn more about how we're planning for health and safety around COVID-19.
For the safety of all: Bags, coats and containers of any kind are subject to inspection prior to entrance of The Pershing Square Signature Center. We strongly encourage refraining from bringing any large bags or luggage. Children under five are not admitted unless explicitly noted. We thank you for your cooperation.
When you go to the calendar page to book a performance, you may see the word "Unavailable" under each of the performances.
The most likely reason for this is that we are in our “Pre-Sale” period. One of the benefits of our Member, Friend,
programs is the ability to book tickets early allowing you to lock in your performance date and seats before the tickets officially go on sale. If you are not in one of these programs, you will see “Unavailable” on the calendar. If you are a part of one of these programs, you will need to log in
before you will be able to book tickets.
All policies and procedures are subject to change in consideration health and safety.
All regular tickets—whether purchased online, by phone or in person—are subject to a $4.50 booking fee and $2 facility fee per ticket.
Ticket Delivery Options
You may select between two delivery options:
E-Tickets: Receive a PDF by email (separate from receipt) which can be scanned on smart devices or printed at home, or accessed by logging in to your account.
Will Call: Pick up from the Audience Services kiosk in the Main Lobby (second floor).
Refunds & Exchanges
In consideration of the continued impact of COVID-19, we have relaxed our policies for the upcoming 2021–22 Season. If you are exhibiting symptoms of COVID-19, please stay home and do not come to the theater.
||Up to 48 hours
||Up to 7 days
||Within 24 hours
||Up to 24 hours
||Up to 7 days
All services fees and facility fees are non-refundable. All exchanges are subject to availability and are not guaranteed. Exceptions may be granted for COVID-19 related circumstances.
We are offering regular ticket refunds up to 7 days before the performance, and ticket exchanges (fee applies) up to 48 hours before the performance. All regular tickets are subject to exchange fees, all exchanges subject to availability.
Regular ticket exchanges may be requested up to 48 hours before the performance subject to a $5 exchange fee per ticket, subject to availability. You will be charged any difference in ticket price if applicable. Exchanges requested within 48 hours of a performance will not be granted.
Member Tickets and Memberships
Members may request a ticket exchange up to 24 hours before the performance, free of charge. Tickets may be exchanged for a later date of the same production or a later date of another season production running at that time.
Any unused 2021–22 Season Memberships purchased prior to the first performance of the 2021–22 Season are fully refundable upon request. The deadline to request a refund is 6/23/22. Refunds will only be granted if no tickets for performances were purchased during the given season and no benefits were used. If you purchased your Membership accidentally, please contact Ticket Services within 24 hours of your purchase for a full refund.
Learn more about Member Tickets & Policies in the 2021–22 Membership Handbook
If you purchased a ticket in 2020 to rescheduled productions of Twilight: Los Angeles, 1992 or Confederates and opted to receive an account credit, you will receive early booking with no additional ticket fees. You will receive email when your early booking begins. To access early booking, log in to your account and view “Calendar” to select a performance.
To use your account credit, in the "Billing" step of checkout, select payment method "Use Credit" to apply that balance to your purchase.
On the day of a sold-out performance, we will take a waiting list in person at the ground floor Box Office window one hour prior to showtime. Waitlist tickets follow standard Ticket Initiative pricing of $35 during the first five weeks of the run, and during extensions. All waitlist tickets are subject to availability. Names from the waitlist will be called no earlier than a half-hour before curtain. If you are called and not present, your name will be removed from the list. Spots will be offered in order of waitlist sign-up. While some tickets frequently become available in this manner, we are unable to make predictions or guarantees as to availability.
Late seating and re-entry to theatres is at the discretion of House Management and is not guaranteed. If guests can be seated late or re-admitted into a theatre, seating in original locations is also not guaranteed. Refunds or exchanges are not offered to guests who are late or exit the theatres during a production. Members may use their Past Date benefit to see a production at a later performance on standby.
Student Rush Tickets
Student Rush tickets will be available during extensions only, and will be sold for $35 when the Box Office opens each day up until performance time. Student rush tickets are only available in person, limit one ticket per person. Valid student ID (must have expiration/graduation date) must be presented at the time of purchase. Due to the Signature Ticket Initiative, we do not offer student rush during the regular run of our productions. All Student rush tickets are subject to availability.