Tickets & Policies

Tickets & Policies


We are currently working remotely with a reduced staff until further notice due to COVID-19. Our temporary Ticket Services hours are from Monday–Friday 12–5PM.

If you have any questions, contact Ticket Services at (strongly preferred) or call (212) 244-7529 and leave a voicemail with your name, phone number, and inquiry. We thank you for your patience as we work to answer all your questions.


Learn more about how we're planning for health and safety around COVID-19.

For the safety of all:  Bags, coats and containers of any kind are subject to inspection prior to entrance of The Pershing Square Signature Center. We thank you for your cooperation. 

Children under five are not admitted unless explicitly noted. 

Ticket Policies

All regular tickets purchased online or by phone are subject to a per-ticket $4.50 booking fee and $2 facility fee per ticket. 

All policies are subject to change in consideration of health and safety.

Account Credits

In March 2020, we cancelled two shows due to COVID-19, which included Twilight: Los Angeles, 1992 and Confederates. We are planning on producing both of these shows in the 2021-22 Season. If you chose to receive a credit for either of these two shows, then you received a credit equal to the value of your purchase to be applied to a future purchase. If you use this for a ticket purchase in the regular run, you are guaranteed the same per-ticket price of your original purchase. We will have information about this when we are closer to re-opening the theatre.

Late Seating

Late seating and re-entry to theatres is not guaranteed to ticket buyers. If guests are able to be seated late or re-admitted into a theatre, seating in original locations is also not guaranteed. Refunds or exchanges are not offered to guests who are late or exit the theatres during a production. Members may use their Past Date benefit to see a production at a later date on standby.


For health and safety purposes, we will no longer have will-call available to pick up printed tickets. "E-Tickets or Print-at-Home Tickets" will be automatically selected for you as your delivery option at checkout and a ticket PDF will be emailed to you. Simply present the ticket PDF on your phone or smart device at the entrance to the theatre for admission. If you cannot use a smart device to access your tickets, you may visit the Help Desk beginning one hour prior to curtain time located on the second floor.

Waitlist Tickets*

On the day of a sold-out performance, we will take a waiting list for full-price tickets in person at the ground floor Box Office window one hour prior to showtime (check individual production pages for exact pricing).

Once you have given your name, you are free to come up to the main lobby and have a drink or a bite to eat at the Signature Café and Bar. Names from the waitlist will be called no earlier than a half hour before curtain. If you are called and not present, your name will be removed from the list. Seats will be offered in order of waitlist sign-up.

While some tickets frequently become available in this manner, we are unable to make predictions or guarantees as to availability.
Student Rush Tickets*
Subject to availability. Student Rush tickets will be sold for $35 when the ground floor Box Office opens each day up until performance time. The tickets are only available in person. The number of tickets varies from performance to performance. Limit two tickets per person. Valid student ID must be presented at the time of purchase. Due to the Signature Ticket Initiative, we do not offer student rush during the regular run of our productions.


*Policies and procedures Subject to change for 21/22 season in consideration of COVID-19 health and safety.

Refunds & Exchanges

We know there continues to be uncertainty around the spread of COVID-19 and how that impacts your life and schedule, and we have relaxed our policies for the upcoming 21–22 Season. If you feel sick or are exhibiting symptoms of COVID-19, please stay home and do not come to the theater.


For the 2021-22 Season, we are offering ticket refunds up to 14 days before each performance. Service and facility fees are non-refundable. Ticket refunds are not available within 14 days of each scheduled performance, but we are happy to help you exchange your ticket to a future performance up to 24 hours before the performance. Regular tickets subject to exchange fees, all exchanges subject to availability. 

Regular ticket exchanges may be requested up to 24 hours in advance of a performance and will be processed with a $5 exchange fee per ticket and the difference in ticket price if applicable, subject to availability.  


Any unused memberships purchased prior to the first performance of the 2021/22 season is fully refundable upon request. The deadline to request a refund is 6/23/22. Refunds will only be granted if no tickets for performances were purchased during the given season and no benefits were used. If you purchased your Membership accidentally, please contact Ticket Services within 24 hours of your purchase for a full refund.

Learn more about Member Tickets & Policies in our 2021–22 Membership Handbook

Ticket photo by Gregory Costanzo.

Now At The Center